In November 2020, my cousin—who is also my client—called me with devastating news. She had been diagnosed with meningioma, a brain tumor, and needed surgery. She was in her early 30s, a mother of four, and in the prime of her life. The call left me in shock, but I quickly shifted my focus to what mattered most: helping her navigate this challenge.

As soon as we spoke, I checked her policy status. Relief washed over me when I confirmed that her plan was active and that brain tumors were covered under her Critical Illness policy. Further review brought even greater hope—her policy included ₱1.5 million in Critical Illness coverage. This amount would go a long way in covering her surgery and post-operative care.

By the second week of December 2020, she successfully underwent brain surgery. Without delay, I began processing her claim. In just two weeks, we completed all requirements, and within another week, the claim was approved. On January 14, 2021, she received her ₱1.5 million benefit.

What made this even more powerful was knowing that she had only invested ₱180,000 in premiums over three years—yet in her moment of need, she received ₱1.5 million in return. When she first took out her policy, she never imagined facing such a challenge. But her decision to secure insurance proved to be one of the best choices she had ever made.

Handing over that check was a defining moment for me. I had always listened to stories of insurance claims changing lives, but this time, I was part of the story. It reminded me why we do what we do. This is more than a profession—it’s a noble calling to serve one life and one family at a time.

Insurance is not just an expense. It’s a lifeline. And this story is proof of that.